I received a notification saying my iPhon… , Alarm clock , Phone get heat suddenly
I received a notification saying my iPhon…
I received a notification saying my iPhone is infected. How do I go about it?
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Ignore it. It's a scam.
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Ignore it. It's a scam.
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Ignore it. It's a scam.
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Update your iOS to current, it comes with all security patches. Plus stop going to unwanted websites :)
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Yes I updated already turned out to be my router
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Alarm clock
The alarm clock doesn't work on iPhone 11, I tried hard reset, it didn't help
Answer:
Hi mumb1ee,
Thanks for using Apple Support Communities. You've mentioned that your alarm clock isn't working. What happens when you attempt to set the alarm? Do they go off silently or not at all? Are you running the latest iOS on your iPhone? This can be verified in Settings > General > Software Update.
See: How to set and manage alarms on your iPhone
Enjoy your day.
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Phone get heat suddenly
My phone gets heat suddenly while taking pictures
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Don't take pictures under the Sun. Avoid.
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Don't take pictures under the Sun. Avoid.
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Hörbücher aus der Mediathek entfernt!
Apple Music hat bisher 5 * von mir bekommen. Jetzt wurden auf einmal und ohne vorherige Ankündigung hunderte Hörbücher entfernt. Alle Hörbücher die ich oder mein Mann bisher gehört haben sind nicht mehr verfügbar. Interessante Autoren werden nicht mehr geführt.
Ich konnte es gestern nicht fassen, dass im Laufe des Tages immer mehr Autoren ausradiert wurden und lt. Fehlerinfo in Deutschland nicht mehr zur Verfügung stehen. Wir haben Apple Music auf Empfehlung wegen der guten Auswahl an Hörbüchern abonniert. Unsere Freunde haben gestern ähnlich erschrocken reagiert, als die Hörbücher zusammen gestrichen wurden.
Bleibt wohl keine andere Wahl auf andere Anbieter umzusteigen.
Schade - damit hat Apple bei uns ganz schöne Minuspunkte gesammelt.
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Most likely because of royalty/license issues that Apple has limited control over. Especially if authors and their publishers are demanding more money. Contact them individually and ask them to find agreement. They lose the maximum without one. Good luck!
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While Phone is comming i cant slide to an…
While Phone is comming i cant slide to answer the phone for multiple time i try to answer to call but yet it is not answering. I am using iphone 12 mini. What to do ??
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Answer or decline incoming calls on iPhone - Apple Support
Answer a call · Tap the Answer Call button. · If iPhone is locked, drag the slider.
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Iphone model number
I have purchased a brand new iphone 11 pro from Sri Lanka. The model number of the phone is 3F874LL/A. I have heard that brand new phone model number starts with letter M. I have bought my phone brand new and it starts with 3F. I want to know the reason for that ?
Answer:
I don't think you bought it it from an authorised apple reseller? F means it was a refurbished phone(by apple or it could be) by an independent refurbisher, not refurbished by Apple. Typically these are replacement phones provided by an outside loss/damage insurer. It's rather obscure and rare that is occurs.
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If you bought it from an authorised reseller and if its apple refurbished then yes its 100 percent original.
fyi
- M – Brand new device, meaning the device was purchased new
- F – Refurbished device, meaning the device has been through refurbishing process
- N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request
- P – Personalized device with engraving, meaning the device was customized with an engraving on purchase
Answer:
I don't think you bought it it from an authorised apple reseller? F means it was a refurbished phone(by apple or it could be) by an independent refurbisher, not refurbished by Apple. Typically these are replacement phones provided by an outside loss/damage insurer. It's rather obscure and rare that is occurs.
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thank you. Is the phone still considered as a original apple device?
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If you bought it from an authorised reseller and if its apple refurbished then yes its 100 percent original.
fyi
- M – Brand new device, meaning the device was purchased new
- F – Refurbished device, meaning the device has been through refurbishing process
- N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request
- P – Personalized device with engraving, meaning the device was customized with an engraving on purchase
Answer:
The phone has been refurbished by someone other than Apple.
The phone is also for the US market.
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Stain on my iphone 11 screen
After I woke up this morning, I saw that there's this yellowish stain on my iphone screen. My phone was never dropped nor accidentally spilled something like coffee or water. It just suddenly appear this morning. I'll attach a picture
Answer:
It is unlikely to get any better
Suspect liquid or trauma.
You can arrange a service or repair
https://support.apple.com/iphone/repair/service
Anything other than Screen or Battery may be a replacement phone and the price is in the article.
If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage
You can see additional service information within the following article:
Get your iPhone, iPad, or iPod touch ready for service - Apple Support
Answer:
It is unlikely to get any better
Suspect liquid or trauma.
You can arrange a service or repair
https://support.apple.com/iphone/repair/service
Anything other than Screen or Battery may be a replacement phone and the price is in the article.
If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage
You can see additional service information within the following article:
Get your iPhone, iPad, or iPod touch ready for service - Apple Support
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TrueDepth
Answer:
Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
Answer:
Start here:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
Answer:
Need to reset ito factory settings no id …
have my mothers iPad who has passed away and do not have her id or password to reset back to factory settings so her grand daughter can use it any ideas
Answer:
Presumably the iPad is Activation Locked?
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you'll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, this isn't necessarily the end of the story...
A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:
How to request access to a deceased family member's Apple accounts - Apple Support
Quite often, close family also have sufficient knowledge - and access to likely recovery paths - that access to the AppleID account of the deceased family member can be recovered. Having done so, it is then possible to release the Activation Lock that prevents reuse of an iPad/iPhone.
The following guidance is written from the perspective of the owner - but a family member will get the idea as they run through the process.
—
If your device is Activation Locked, this help page will provide most of the information that you'll need:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you'll need access to any one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Having recovered access to the AppleID account (and therefore the AppleID username and associated Password), Activation Locks can be removed. There are several routes to this, but for brevity, I'll refer you to this support page:
Turn off Activation Lock – Apple Support
If the passcodes of any devices are unknown, the data stored on the device itself is now gone - but from your question I surmise that data recovery is not you immediate aim. That said, if the device(s) have an associated iCloud backup, you can restore the backup data to the device. To do so, you would need to follow this procedure:
If you've forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You'll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). At the end of the process, you'll have the option to restore data from the backup.
If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
I hope to have covered all the likely scenarios - and similarly hope that this guidance is helpful in fully resolving your current difficulties.
Answer:
Presumably the iPad is Activation Locked?
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you'll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, this isn't necessarily the end of the story...
A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:
How to request access to a deceased family member's Apple accounts - Apple Support
Quite often, close family also have sufficient knowledge - and access to likely recovery paths - that access to the AppleID account of the deceased family member can be recovered. Having done so, it is then possible to release the Activation Lock that prevents reuse of an iPad/iPhone.
The following guidance is written from the perspective of the owner - but a family member will get the idea as they run through the process.
—
If your device is Activation Locked, this help page will provide most of the information that you'll need:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you'll need access to any one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Having recovered access to the AppleID account (and therefore the AppleID username and associated Password), Activation Locks can be removed. There are several routes to this, but for brevity, I'll refer you to this support page:
Turn off Activation Lock – Apple Support
If the passcodes of any devices are unknown, the data stored on the device itself is now gone - but from your question I surmise that data recovery is not you immediate aim. That said, if the device(s) have an associated iCloud backup, you can restore the backup data to the device. To do so, you would need to follow this procedure:
If you've forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You'll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). At the end of the process, you'll have the option to restore data from the backup.
If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
I hope to have covered all the likely scenarios - and similarly hope that this guidance is helpful in fully resolving your current difficulties.
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Many thanks i am going through process now i am not very computer savvy.
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You are very welcome.
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Hey
Hey
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Do you have a technical questioon for us?
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I want to set up an Apple Card to pre ord…
I want to set up an Apple Card so I can pre order a new phone on Friday but my application keeps getting declined
Answer:
Requirements to get Apple Card
To get Apple Card, you must meet these requirements:
- Be 18 years or older, depending on where you live.
- Be a U.S. citizen or a lawful U.S. resident with a U.S. residential address that isn't a P.O. Box. You can also use a military address.
- Use two-factor authentication with your Apple ID.
- Sign in to iCloud with your Apple ID.3
- If you have a freeze on your credit report, you need to temporarily lift the freeze before you apply for Apple Card. Learn how to lift your credit freeze with TransUnion.
- You might need to verify your identity with a Driver license or State-issued Photo ID.
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I am 18 and I typed all that in when I applied
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Y am I being forced to reset MY phone if …
It's unfair to loose memories my kids won't have of their dad apple said they will reach out in 48 hrs but never did. What lose memories or get another phone. Why have 5 things linked if it's no help. Y pay for iCloud if not backing up. Y can't I ship my phone to headquarters to get fixed?
Answer:
The forgotten passcode is stored inside the disabled device, and nobody knows that passcode (which cannot be retrieved, just removed).
Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), and keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your device to the computer.
These are the instructions to re-gain access to your iPhone/iPad:
If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support
If it is an iPad:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Or, watch this support video about the same matter (for both iPhone and iPad):
https://www.youtube.com/watch?v=7s8-zLG9ySQ
Regards
Giulio
Answer:
The forgotten passcode is stored inside the disabled device, and nobody knows that passcode (which cannot be retrieved, just removed).
Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), and keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your device to the computer.
These are the instructions to re-gain access to your iPhone/iPad:
If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support
If it is an iPad:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Or, watch this support video about the same matter (for both iPhone and iPad):
https://www.youtube.com/watch?v=7s8-zLG9ySQ
Regards
Giulio
Answer:
Contacts
I have just come back from abroad and some of my contatcs are only showing as numbers or "maybe Diane" etc, when I look at the detail there is a - (dash) inserted in the phone number, any ideas??
Answer:
Unlike some Android devices, contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other
If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks, and more using ...
Answer:
Unlike some Android devices, contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other
If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks, and more using ...
Answer:
I frequently get a message "This accessor…
I constantly get a message window "This accessory may not be supported." across my screen. How do I determine which accessory is causing the problem?
Answer:
Remove all the accessories that are connected.
Connect them one by one and wait for the message. This is called the elimination process.
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Thank you for the prompt reply. The only thing I plug into my phone is the charging cable. I checked the port and it is clean. The cable is the one that came with the phone. The phone works well so this is more of an annoyance than a problem.
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Duo Sim
Does anyone know if iPhone 13 pro is compatible with e-Sim please?
Answer:
Yes, it is.
eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 12 mini, iPhone SE (2nd generation), and iPhone XS feature eSIM. Learn about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong, and Macao.
Answer:
Yes, it is.
eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 12 mini, iPhone SE (2nd generation), and iPhone XS feature eSIM. Learn about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong, and Macao.
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why is there no app for work in the house…
Vacuuming, cleaning and window cleaning are mayor ecersisis. Why not a app
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Suggest it here;
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Deens oké, but do you kwow of its available in Dutch
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My phone is no software update
How to fix the software update in my phone?
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Your iPhone 5 can not be updated further.
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Answer:
Your iPhone 5 can not be updated further.
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Bought an Apple developer account but sti…
Hi, Support I'm here in Pakistan want to buy Apple developer account , I paid for it but still i'm facing the pending list and trying to contact with appropriate support team regarding this help ....kindly help me out from this trouble.
[Edited by Moderator]
Answer:
Hi, if its pending- you will have to wait. Apple has million and million of applications/ requests. However, if you want you can get in touch with them.
https://developer.apple.com/support/compare-memberships/
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I got your answer, but from last 9th of September I'm facing this issue of pending my developer apple account. how many days it will take more to proceed any idea.
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Only 9th September? it's going to be 6 working days today. At least give it a week or two. Thats my suggestion, but you can always contact apple and ask for an update.
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Hi, if its pending- you will have to wait. Apple has million and million of applications/ requests. However, if you want you can get in touch with them.
https://developer.apple.com/support/compare-memberships/
Answer:
I got your answer, but from last 9th of September I'm facing this issue of pending my developer apple account. how many days it will take more to proceed any idea.
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Only 9th September? it's going to be 6 working days today. At least give it a week or two. Thats my suggestion, but you can always contact apple and ask for an update.
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yes from 9th September 2021,
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Snapchat not working with 4G on
My Snapchat won't work when my 4G is on i do have enough storage on my phone as it was working before and all of a sudden it doesn't work now. It works while my wifi is on. When i just use my 4G I get notifications, I can open the messages I just can't send any back on snapchat. Other apps work perfectly fine. Snapchat itself isn't down as everyone I've spoken to there snapchat is working.
Answer:
- Is this your corporate iPhone? Then please contact the system administrator of your corporate
- If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
- Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
- Or please contact the system administrator of the organisation who provided the profile to you
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This is my personal device, I clicked on the link you sent. It told me to go into settings, then press general then press profile & devices and it was not there on my iPhone. My Snapchat works with the wifi and that's it. Could it be who I'm with? For example Telstra?
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i didn't got my refund back. What to do?
What to do next. i didn't got my refund where as apple has approved it
Answer:
Hi aleemch,
We'd like to help provide the best available guidance for refund timing. This is a user to user community, which means we would be able to share what is available publicly. You can look over this link: Check the status of a refund for apps or content that you bought from Apple. If the time has exceeded what is shown on this page, we would recommend contacting Apple Support for any additional billing assistance. You can use the link below, if needed.
Thank you for using Apple Support Communities.
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