How do I dispute an Apple Bill charge? , How can I download iso 13.0 , iCloud from iPhone
How do I dispute an Apple Bill charge?
Why I don't see any information on my purchase payment history for a specific charge on my bank card?
Answer:
Follow the steps in this article:
If you still can't find out what made the charges,
Contact apple by the link in that article.
or:
Contact Apple for support and service - Apple Support
Good luck!
Answer:
Follow the steps in this article:
If you still can't find out what made the charges,
Contact apple by the link in that article.
or:
Contact Apple for support and service - Apple Support
Good luck!
Answer:
How can I download iso 13.0
Who can assist
Answer:
I am guessing that you have an iphone 6 or 6Plus and want to use an app that requires iOS 13 or above.
If I am correct then you will need a new phone as the 6 and 6Plus cannot go beyond 12.5.5
Answer:
I am guessing that you have an iphone 6 or 6Plus and want to use an app that requires iOS 13 or above.
If I am correct then you will need a new phone as the 6 and 6Plus cannot go beyond 12.5.5
Answer:
iCloud from iPhone
How do I delete photos on my phone but still access them on iCloud?
Answer:
Hello CaptainLima78,
Thank you for using Apple Support Communities.
We understand that you want to delete photos on your iPhone, but have them remain on iCloud. iCloud isn't a backup service, but rather a sync service. iCloud acts as the coordinating point to share photos between you iPhone and other devices. If you add, delete, edit, etc a photo on your iPhone, those changes will pass to iCloud and in turn to your computer, other phones or devices that are also connected to iCloud. So, by deleting a photo on your iPhone, it will also be deleted from iCloud.
The article you came from, Set up and use iCloud Photos - Apple Support, is the best place to start for information on using iCloud Photos.
Best regards.
Answer:
What does this mean?
What's so special about this update
Answer:
Each update offers new features and adds new security to your devices.
Answer:
What are you asking about? You evidently came to this forum from an article about genuine Apple displays, and the subject of your post is what does this mean? Yet, your question asks "what's so special about the update."
Will the real question please step forward?
Answer:
My Safari opens but will not connect to a…
My Safari opens but will not connect to anything says I'm not connected to the Internet when I am
[Re-Titled by Moderator]
Answer:
I sincerely hope the article below assists you:
https://support.apple.com/en-us/HT204229
Answer:
I sincerely hope the article below assists you:
https://support.apple.com/en-us/HT204229
Answer:
disable passcode options on new device?
I have a new iPad mini I got my child and I want to disable the passcode for the Home Screen but I have disable passcode options?
Answer:
Hi Struggle_is_real.
It sounds like maybe the iPad may have been set up using Screen Time restrictions. If that is the case, you'll find directions for turning that off here:
Use parental controls on your child's iPhone, iPad, and iPod touch
If content restriction are what is keeping those passcode settings from appearing, turning them off should bring those options back.
Cheers.
Answer:
Hello Struggle_is_real and welcome to Apple Support Communities. It appears you are having some difficulty setting up an iPad to be used without a passcode.
At the end of that article, you'll find steps for turning the passcode off.
Cheers.
Answer:
I don't have those options. Only passcode mention I see is accessibility ➡️ Guided Access? The option you posted is not something I have.
Answer:
Hi Struggle_is_real.
It sounds like maybe the iPad may have been set up using Screen Time restrictions. If that is the case, you'll find directions for turning that off here:
Use parental controls on your child's iPhone, iPad, and iPod touch
If content restriction are what is keeping those passcode settings from appearing, turning them off should bring those options back.
Cheers.
Answer:
Problem with apple maps
Why does my Apple Maps keep crashing after I type the letter "f"
Answer:
Hi shandon181,
Welcome to the Apple Support Communities!
We understand that when you attempt to type within Maps, the app unexpectedly quits, correct?
If so, check out the steps you can take to isolate this behavior further here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open
We hope this helps.
Cheers!
Answer:
I tried all 4 of those on my ios15 iPhone 11 and the issue still exists when I touch certain letters. Voice to text works without crashing the stock Maps app. Back to google maps for now.
Answer:
How can I get a refund?
Pls I urgently need help.My phone was infected with a virus so I downloaded some anti virus apps to use for free. I came across one with the name MOBILE SECURITY which requested for a free trial but I should key in my master card details which I did but still couldn't use it after keying my details
I never had the intention of purchasing the app so since I couldn't use it I decided to let go only to realize this morning that they took $49.99 from my account.Looking at our economy that is a huge chunk of money.
I immediately requested for a refund through the Apple platform but has since not receive any reply from them.PLS WHAT CAN I DO TO GET MY MONEY REFUNDED.I do not need the Mobile Security app.All I want is my money back.The money they took has greatly affected my budget for the coming month.
[Re-Titled by Moderator]
Answer:
Did you go to https://reportaproblem.apple.com/?s=6 to request a refund? If agreed to you should see this in your purchases list there. Refunds can take up to 30 days to appear.
As to the original situation, what made you think you had a virus (which is extremely unlikely)? If it was a message of some sort saying it had detected a virus, these are always scams and should be ignored. No-one can detect remotely that you have a virus, and they are trying to scam you into buying unneccesary software. You don't need any anti-virus apps.
Answer:
Did you go to https://reportaproblem.apple.com/?s=6 to request a refund? If agreed to you should see this in your purchases list there. Refunds can take up to 30 days to appear.
As to the original situation, what made you think you had a virus (which is extremely unlikely)? If it was a message of some sort saying it had detected a virus, these are always scams and should be ignored. No-one can detect remotely that you have a virus, and they are trying to scam you into buying unneccesary software. You don't need any anti-virus apps.
Answer:
Thanks Roger
I reported to https://reportaproblem.apple.com/?s=6 but no reply.I've done that several times still no response and I don't know what to do again
Answer:
That's odd, though there may be delays because of COVID. Give it another day, then try https://getsupport.apple.com
Answer:
Thanks Roger will try that hopefully tomorrow.
Answer:
Hi Roger
They've finally replied me.
Answer:
According to the message,my refund request has been granted but it's yet to reflect in my account
[Image Edited by Moderator to Remove Personal Information]
Answer:
It's a really bad idea to post your email address/ID in a public forum, even in images - it's an invitation to spam and a security risk - and I've asked the Hosts to remove them.
A refund can take up to 30 days, depending on the method used to make the purchase. Please see https://support.apple.com/HT210904
Answer:
awwwww.
That's a terrible mistake on my part.Thanks so much for drawing my attention to it.
I've also been notified by apple.
Forever grateful for your support 🙏
Answer:
My mail settings keep changing. The outgo…
Why does my mail server settings keep changing in the Apple mail app? I have a M1 MacBook Pro with the latest software.
I change it to what works and then a couple of days later it changes back and won't send emails. I receives email just fine
Answer:
Hello Thatother1,
It sounds like you're experiencing some issues with Mac Mail. We will be happy to assist you.
Out of curiosity, do you happen to know if you have the Mail app set to automatically manage your settings? If so, this could be causing the issue. Check out the following article to see if it helps:
Automatically manage connection settings in Mail on your Mac
Cheers!
Answer:
I have purchased iCloud backup but it isn…
I purchased iCloud backup and it isn't working
Answer:
Hey Lexiesmeme,
It sounds like you're having an issue backing up to iCloud. We can understand wanting to get that resolved. We want to help.
We'd recommend the steps in this article: If you can't back up to iCloud
Thanks!
Answer:
update macOS to my 2011 iMac
I have macOS High Sierra, version 10.13.6 in my iMac 2011. Is it possible to update it? When I go to software update I can't. Seems that my computer is too old.
Answer:
You are correct. It looks like this iMac is unable to run any version of macOS newer than 10.13.6 High Sierra. You will not be able to update it to any newer versions of macOS.
Answer:
Should I wait to update my iPhone XS Max …
I'd like to update my iPad 6th gen and iPhone XS Max to iOS 15. Are there any reported issues with these older devices using iOS 15? Is it best to wait?
Answer:
I too generally wait "a while" for new major releases to "stabilize."
After a week with little of substance reported here, my Xs Max was updated to 15.0 w/o any issues noted.
Ditto w/ a several-year-old iPad Pro.
Answer:
I'm glad to hear it. I've been waiting also, although I thought I'd wait for 15.1 or whatever is next.
Answer:
Indeed.
I think I waited 'til x.3 or x.4 w/ iOS 14.
Answer:
error message when logging into iCloud on…
I continue to get prompted to log into my iCloud/apple ID account on my Mac Book but after inputing my password I get one of two messages: "An unknown error occurred" or "did you forget your password?" I just changed my password a few days prior because I was prompted to do so based on a "data breach" and have yet to login to iCloud/apple ID on my Mac Book ever since (I have successfully logged in on all three of my other devices: iPhone, iPad pro, and Apple Watch). I've attempted to update the system but the "apple servers cannot be reached at this time" or "internet connection has been lost". These issues are only occurring on my Mac Book and no other device!
Answer:
Update: I logged out of my apple ID on my Mac Book after changing my password AGAIN without successfully logging in AGAIN and now I can't log back in at all!!!! I need access to important documents that are in my iCloud!
Answer:
outgoing email
using iphone 13 pro. Using the Apple mail I get a message that says the connection to the outgoing server stmp.gmail.com failed.
Incoming mail is fine.
Another email using the gmail app, with exactly the same settings, will send.
I have tried deleting the account and reentering all the settings.
I have tried turning off the WiFi and sending with cellular - yes the mail setting is On for cellular
Answer:
Hi Merm6,
Welcome to Apple Support Communities. We understand that you're having an issue with sending an email from one account on your iPhone. We'd like to help.
Sounds like you've already completed some steps to get this resolved. Check out this resource to make sure you've done all these steps:
If you can't send email on your iPhone, iPad, or iPod touch
Let us know how that goes.
Take care!
Answer:
I've already tried everything in the link you referred to. Any other suggestions?
Answer:
Merm6,
Thanks for the update.
Since those steps didn't help, it's best to connect with Google since this is affected their email account. They may have additional steps that can help.
Have a great day.
Answer:
Can't hear people voices when answering p…
Can't hear the voice properly I have to use speaker
got a pro max 12
Answer:
Hi fouad154,
Welcome to the Apple Support Communities!
We understand that you're unable to hear your callers through the receiver of your iPhone but if you enable the speaker, you can hear them.
Check out the steps you can take to isolate this behavior further here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
We hope this helps.
Take care!
Answer:
Speaker works fine it's when I've got the phone on my ear the problem
i can't hear the voice on the other side properly it comes thru very faint
and there's nothing wrong with my hearing
Answer:
Thanks for letting us know, fouad154,
Are you able to increase the volume of the receiver while you're on a call?
Do you have a case or screen protector on your iPhone? If so, do you experience the same behavior if you remove them?
We look forward to your reply.
Cheers!
Answer:
What if I already have an individual 50gb…
Hi,
I have two questions about this situation:
1- Do I need to cancel my subscription or does it get cancelled automatically?
2- What happens to my data already in iCloud, does it get lost or is it transferred automatically to the new iCloud?
Thanks
Answer:
Hello TheBekko,
We'd love to assist you with your subscription. The iCloud storage changes over to the Family storage. The individual subscription will automatically cancel when you switch over to the Family subscription. More information on the process can be found here: Change your subscription from Apple
Best regards
Answer:
I can add from personal experience that the changeover indeed "works" exactly as advertised.
A completely seamless transition.
Answer:
Apple Music: remove from lock screen &…
Hello,
I tried disable access to notification for Apple Music, but it's still there. I don't see any reason leave it there, because it's accessible already in control center = disturbing. I rebooted my iPhone after every step I tried.
iOS: 15
Device: 13 Pro Max
Expecting: Music notification (control) not visible on Lock screen and Notification center.
Thanks
Marek
Answer:
Activation lock
Activation locked
Answer:
You are encountering this feature or something similar to it:
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Here are additional resources if you are the original owner, or know the owner to be able to provide assistance in doing any of the following things:
Help with a lost Apple ID or password:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Reset device:
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does provide details as to what is acceptable proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Answer:
What questions did you have about uCloud Activation Lock? In the meantime there are some links about it below:
https://www.icloud.com/not_found/
https://support.apple.com/en-us/HT20144
Answer:
You are encountering this feature or something similar to it:
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Here are additional resources if you are the original owner, or know the owner to be able to provide assistance in doing any of the following things:
Help with a lost Apple ID or password:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
Reset device:
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does provide details as to what is acceptable proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Answer:
shoeluvr13's second link appears to be truncated and is likely to be https://support.apple.com/HT201441
I don't know what the first link is supposed to be -- it leads me to a web page with an error message.
Answer:
iPhone not accepting new id
Why is my iPhone not accepting new id
Answer:
Maximum Free Accounts error message?
Create a new ID (if necessary)on another Apple device/computer and sign into iCloud using the same Apple ID on the other Apple device/computer. You should then be able to sign in.
Answer:
iTunes
What is iTunes match?
Answer:
Hi,
Subscribe to iTunes Match - Apple Support
Jim
Answer:
Hi,
Subscribe to iTunes Match - Apple Support
Jim
Answer:
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